Overview
Welcome to the Reflekt Medical documentation site!
Reflekt Medical is an AI-powered patient intake platform that helps medical practices streamline patient communication and automate front-desk workflows. Our AI receptionist and AI outbound intake specialists handle inbound and outbound patient interactions around the clock, qualifying new patients and gathering intake details so your staff focuses on care.
Key Features
- AI Receptionist - Answers inbound calls, SMS, and web chat inquiries 24/7, qualifying prospective patients and collecting intake details in real time.
- AI Outbound Intake Specialists - Proactively reaches out to new patient leads via SMS and email, engaging prospects and guiding them through the intake process.
- Multi-Channel Communication - Manage patient conversations across SMS, email, and web chat from a single dashboard.
- CRM & EHR Integrations - Sync contacts and intake results with tools your practice already uses, like HubSpot and Ambula Health.
Getting Started
- Sign up - Create your account at us-app.reflektmedical.ai.
- Set up call forwarding - Follow the phone provider guide to route your current business number to your Reflekt Medical assistant.
- Connect your CRM or EHR - Follow one of the integration guides to sync your contacts.
- Prepare your website - Make sure your site meets the TCPA compliance requirements so carriers approve your outbound SMS outreach.
- Go live - Activate your AI receptionist and outbound intake specialists from the dashboard and let Reflekt Medical handle the rest.
Questions or Requests
If you have any questions, reach out to our support team at [email protected]. We are also happy to take requests for new integrations.